Privacy Policy
Last Updated: 17 June 2026
Introduction
UNAFFI (Pty) Ltd and its related entities (UNAFFI, "we", "us", or "our") operate a platform that connects individuals ("Players") with sports facilities, organisers, coaches, and hosts ("Playmakers").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the UNAFFI platform ("Platform").
We are committed to protecting your personal information in accordance with applicable privacy laws, including those in South Africa.
What This Policy Covers
This Policy applies to all personal information collected through:
- Our websites and applications
- Bookings and registrations
- Communications with UNAFFI
- Interactions with Playmakers through the Platform
By using UNAFFI, you consent to the practices described in this Policy.
Information We Collect
We may collect the following types of personal information:
3.1 Personal Details
- Name and surname
- Email address
- Phone number
- Date of birth
- Gender (optional)
3.2 Account and Activity Information
- Booking history
- Participation in sports activities
- Preferences and interests
- Messages or interactions on the Platform
3.3 Payment Information
- Payment details processed via third-party providers
- Transaction history
Note: UNAFFI does not store full card details.
3.4 Technical Information
- IP address
- Device and browser type
- Location data (where enabled)
- Website/app usage data
3.5 Optional / Sensitive Information
- Emergency contact details
- Health-related information (only where voluntarily provided and relevant to participation)
How We Collect Information
We collect information:
- When you create an account
- When you make a booking
- When you interact with the Platform
- When you contact us
- Through cookies and tracking technologies
- From Playmakers or partners involved in your booking
How We Use Your Information
We use your information to:
- Provide and operate the Platform
- Process bookings and payments
- Connect Players with Playmakers
- Communicate about bookings, updates, and support
- Improve our services and user experience
- Send marketing communications (you can opt out anytime)
- Ensure safety, prevent fraud, and enforce our Terms
Sharing of Information
6.1 With Playmakers
When you make a booking, relevant information is shared with the Playmaker, including:
- Your name
- Contact details
- Booking details
This is necessary for the Playmaker to deliver the service.
6.2 With Service Providers
We may share information with trusted third parties, including:
- Payment processors (e.g. Stripe or similar providers)
- Hosting providers (e.g. cloud infrastructure)
- Analytics and marketing tools
6.3 Legal and Safety Reasons
We may disclose information where required:
- By law or regulation
- To protect users, Playmakers, or UNAFFI
- To prevent fraud or misuse
6.4 Business Transfers
If UNAFFI undergoes a merger, sale, or restructuring, your information may be transferred as part of that process.
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Understand how the Platform is used
- Improve performance and experience
- Deliver relevant marketing
You can manage cookie settings through your browser.
Data Storage and Security
We take reasonable steps to protect your personal information, including:
- Secure servers and infrastructure
- Access controls and authentication
- Encrypted communications where applicable
However, no system is completely secure, and use of the Platform is at your own risk.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
Third-Party Services
Playmakers and third-party providers may have their own privacy policies.
UNAFFI is not responsible for how third parties handle your data once it has been shared with them in accordance with this Policy.
Children's Privacy
Users under the age of 18 should only use the Platform with parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with a revised "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights:
Email: info@unaffi.com
Phone: +27 79 980 9821By using UNAFFI, you agree to this Privacy Policy.